Help/FAQ
These are the top frequently asked questions:

What is the default currency ?
It is USD. You can select your currency from top left corner.

Where is my package/ Tracking status/ Delivery Time ? We must have sent you a tracking code. Please check your email. The tracking page will show the status of your package.

Do we ship to European and North American Countries ? Yes, we ship to all the countries, except few countries in Asia and Africa. Shipping fees start from US$4.95. Please check all the shipping methods while checking out.

Local Pick up ? NO. All the products are shipped from China unless stated.

Express Post in Australia ? Yes. You can choose DHL while checking out. All the products listed on this store are shipped from China. They will arrive here within 3-5 working days.

About Tax Invoice with GST ? We are not registered in GST, so there is no tax invoice with GST...read more


If you have any other questions, please write us, we will reply you after 5 PM (Sydney Time).

My order

Click the "My Account" link at the top right hand side of our site to check your orders status. Most orders ship within 24 hours but some may take up to 72 hours to process depending on volume of orders received in any given day. An email is automatically sent with tracking information(if you have paid for registered post) once your order is shipped. Please note: Some items on your order may be drop shipping separately, please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please write us at hello@buildcircuit.com.au with any questions.


My package has not arrived yet. Is it lost?



Delivery time: For all the shipping methods, delivery time is 7-15 business days in any part of the world.

Our responsibility is to dispatch the item within 2 days, we always do that and if there is any tracking code, we will provide that also.

For international orders, there are two companies working on the delivery of your package, i.e. Australia Post OR china post and the postal service of your country. If the shipping service of your country takes time, you have to wait for your package.

How can I track my package? When your order ships, you will receive an email with tracking information. If your selected shipping method includes tracking, we will provide you a tracking code.

Track here: http://www.17track.net/en


TRACKING PAGE


Please note: Some items on your order may be drop shipping separately, please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact us with any questions. We assume that you read the terms and conditions before you make payment. You can read more about tracking on shipping policy page.
Track here: http://www.17track.net/en


How do I download my PDF?


You will be emailed a link to download your PDF. This link will be automatically be sent after your order has been processed. If you do not receive this link, please drop us a line at contact@buildcircuit.com.au.


How do I change quantities or cancel an item in my order?


All orders are processed the following day from order placement. For example if you placed an order Monday, your order would be processed on Tuesday (weekends, holidays and order volume are the exception, during the holiday season your order may take and extra day or two to process). Order quantities and items cannot be edited on your completed order; if you would like to cancel your order please call us at +61451746024 within 9PM-9PM Sydney time the business day following your order. As our process has been streamlined to maximize order throughput, there are no guarantees that your order can be cancelled before shipment, but we will make every effort to accommodate you. Please note that once an order has been shipped, the order is no longer editable.

My order never arrived.

In the last 5 years of business, not a single package has ever been lost. They can be delayed sometimes. Please check the tracking page.

An item is missing from my shipment.
Please note: Some items on your order may be drop shipping separately, please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact at email@buildcircuit.com.au with any questions regarding it.

My product is missing parts or is defective

Our vendors do their best to insure that your kits have everything needed and advertised to complete without delay, but occasionally mistakes happen and a part gets left out or are defective. If you have a defective part or can't find a part and have checked all contents carefully (sometimes fragile parts are placed inside a battery case to prevent damage for example) please email customer service at email@buildcircuit.com.au with your order number in the subject line and the part that is missing/defective listed in your email. Thanks!

MY ACCOUNT How do I create an account? Click the Login link in the upper right-hand corner of our site or the by clicking the Login/Register/My Account link in the footer. Then click the "Login/Register" and simply follow the prompts to complete setting up your account. How do I edit my account information? Click the Log in link in the upper right-hand corner of our site.

I forgot my password. Click the My Account link in the upper right-hand corner of our site. Under the Password entry field, click on the link that says "Forgot your password?". Enter your email address and click Submit, and you will be sent an email with instructions on resetting your password.

Returns

I received the wrong product. Occasionally mistakes happen, if you have received the wrong product, please contact customer service at email@buildcircuit.com.au or call +61 (0)451746024 within 72 hours of receiving the product and we will be happy to help remedy the situation.

How do I return an item? Check out our returns policies and procedures here

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

What forms of payment do you accept? We currently accept Visa, Mastercard, American Express, Discover and PayPal Express. If none of these methods are available to you, please contact Customer Service for options at +61 45 1746 024 or by email at contact@buildcircuit.com.au.

I have a question on my charges.


Click the Log in link in the upper right-hand corner of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance at email@buildcircuit.com.au with your order number in the subject line.

How can I print a copy of my receipt/invoice ?

Please contact hello@buildcircuit.com.au if you require an invoice for your purchase.

When will my credit card be charged ?

Your credit card will be charged at the time your order is processed. While we try to process orders the day after they are received, please allow 1-3 business days for processing, especially at peak times and following weekends. Time to delivery is in addition to processing time.