These are the top frequently asked questions:
What is the default currency ? It is USD. You can select your currency from top left corner.
Where is my package/ Tracking status/ Delivery Time ? We must have sent you a tracking code. Please check your email. The tracking page will show the status of your package.
Do we ship to European and North American Countries ? Yes, we ship to all the countries, except few countries in Asia and Africa. Shipping fees start from US$4.95. Please check all the shipping methods while checking out.
Local Pick up ? NO. All the products are shipped from China unless stated.
Express Post in Australia ? Yes. You can choose DHL while checking out. All the products listed on this store are shipped from China. They will arrive here within 3-5 working days.
About Tax Invoice with GST ? We are not registered in GST, so there is no tax invoice with GST...read more If you have any other questions, please write us, we will reply you after 5 PM (Sydney Time). My order
Click the "My Account" link at the top right hand side of our site to check your orders status. Most orders ship within 24 hours but some may take up to 72 hours to process depending on volume of orders received in any given day. An email is automatically sent with tracking information(if you have paid for registered post) once your order is shipped. Please note: Some items on your order may be drop shipping separately, please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please write us at email@example.com with any questions.
My package has not arrived yet. Is it lost?
Delivery time: For all the shipping methods, delivery time is 7-15 business days in any part of the world.
Our responsibility is to dispatch the item within 2 days, we always do that and if there is any tracking code, we will provide that also. For international orders, there are two companies working on the delivery of your package, i.e. Australia Post OR china post and the postal service of your country. If the shipping service of your country takes time, you have to wait for your package. How can I track my package? When your order ships, you will receive an email with tracking information. If your selected shipping method includes tracking, we will provide you a tracking code. Track here: http://www.17track.net/enTRACKING PAGE
Please note: Some items on your order may be drop shipping separately, please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact us with any questions. We assume that you read the terms and conditions before you make payment. You can read more about tracking on shipping policy page.
Track here: http://www.17track.net/en
How do I download my PDF?
You will be emailed a link to download your PDF. This link will be automatically be sent after your order has been processed. If you do not receive this link, please drop us a line at firstname.lastname@example.org.
How do I change quantities or cancel an item in my order?
I have a question on my charges. Click the Log in link in the upper right-hand corner of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance at email@example.com with your order number in the subject line. How can I print a copy of my receipt/invoice ? Please contact firstname.lastname@example.org if you require an invoice for your purchase. When will my credit card be charged ? Your credit card will be charged at the time your order is processed. While we try to process orders the day after they are received, please allow 1-3 business days for processing, especially at peak times and following weekends. Time to delivery is in addition to processing time.