These are the top frequently asked questions:
1. Where is my package/ Tracking status/ Delivery Time ?
- Please track your package on this page, using the given tracking code.
2. Do we ship to European Countries ?
- Yes, we ship to all the EU and Non-EU countries. Shipping fees start from FREE Shipping to US $5.95. Please check all the shipping methods while checking out.
- Customers need to know about the customs fees rules of their countries by themselves.
3. WHAT CURRENCY ARE THE PRICES DO I SEE IN THE SITE?
The default currency is US dollars. You can choose your own currency also.
4. DO YOU SHIP WORLDWIDE?
NO. We do not ship to Asian, South American and African countries. We don't
5. I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don’t have a tracking number after 7 business please email us at hello@buildcircuits.com
6. I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? WHAT IF THERE IS AN ISSUE?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
7. CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
8. HOW CAN I TRACK MY ORDER?
Once your order has been processed and shipped, you will receive an email from us outlining your tracking information so you can track your order. Please allow 3 business days for us to email your tracking number before sending our customer service team an email.
9. HOW CAN I CHANGE MY ORDER?
If you need to change or cancel your order, please email us immediately to the email hello@buildcircuits.com. Once we have processed your order, we are unable to make any changes.
10. I HAVE ENTERED AN INCORRECT ADDRESS WHAT DO I DO NOW?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hello@buildcircuits.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
11. HOW DO I KNOW MY PAYMENT IS SAFE?
All payments are processed using industry standard, bank-grade AES-256 bit encryption.
12. HOW LONG DOES SHIPPING TAKE?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
13. I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help you make your home beautiful! Please send us an email to hello@buildcircuits.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
14. WHERE CAN I CONTACT SUPPORT?
You can reach us via email: hello@buildcircuits.com. We have 24/7 email support.
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